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NPCC Security Systems Policy

Security Systems are one of the many essential tools in the fight against crime, in particular burglary, theft and robbery. Academic research shows that properties fitted with intruder alarms are less likely to be targeted by criminals.

The NPCC SSP is a public document designed to provide details of how and when the police will respond to security system activations. It also sets out the technical and procedural requirements that the private security industry, involved in providing the installation, maintenance and monitoring of such systems, must follow in order to gain a police response to a security system on behalf of their customers.

The objectives of the policy can be summarised as follows:

  • To reduce the number of false calls passed to the police
  • To provide an immediate police response to compliant security systems
  • To provide guidance to the public and security companies on police response to non-compliant systems
  • To place responsibility for compliance with the policy on a UKAS (United Kingdom Accreditation Service) accredited certification body. Enforcement of standards is not a police function
  • To achieve a unified approach to the administration process

Installers who wish to be compliant with police forces in order to install, maintain and monitor security systems for police response must:

  1. First of all be certified in accordance with the policy by a certification body accredited by UKAS. Details of such bodies can be found in Appendix ‘H’ of the Security Systems Policy
  2. When accredited, the security company needs to apply to the home force where its principal operating/registered office is based requesting to be placed on that force’s compliant list of companies. The letter of application must be accompanied with Appendix ‘B’ and Appendix ‘C’ of the policy
  3. Once a company has been accepted by their home force, they can then request, in writing, to be placed on the compliant list of any other force (resubmitting Appendix ‘B’).

Available Resources 

NPCC Police Requirements for Security Systems 

Appendix F: Application to install or vary a security system

Appendix F Annex A: Application for restoration of police response to an intruder alarm

Appendix F Annex B: Application for restoration of police response to a hold-up alarm

Appendix B: Application to be accepted on police list of compliant companies/police requirements document

Appendix B: Annex A

Appendix C: Parts A & B

Appendix C: Disclosure of Convictions Information

Appendix G: Hazards and Site Risks Statement – Health & Safety Act

Police Force Alarm Contacts

URN Fees are increasing with effect from 1st April 2024


 Current (plus VAT)

New WEF 1.4.24

Including VAT

Alarm Registration (Intruder)




Alarm Registration (Hold up Alarm)




Existing System Takeover (single)




Existing System Takeover (multiple)




Lone Worker Devices up to 10,000




Lone Worker Devices 10,001 - 50,000




Lone Worker Devices 50,001 and over